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No matter where you are in the outsourcing journey, EquaTerra provides expert advice, insight and guidance. Every step of the way, you can rely on us for straightforward, informed expertise.

Take a moment to read our most current research, articles, and case studies below.  Adobe Reader is required to view these documents.





arrow EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 2Q08
arrow Making Public Sector HR Strategic: The Role and Value of Alternative Service Delivery Models
arrow EquaTerra Healthcare BPO/ITO Service Provider Pulse Survey Results 2Q08
arrow Effective Governance Yields Outsourcing Value
arrow Is the domestic Indian outsourcing market poised for rapid growth?
arrow The Issue: What’s Next for Service Delivery in the Financial Services Industry?
arrow BPO Trends in the Financial Services Industry – a 2008 Update
arrow EquaTerra Position: Creating a Storybook Ending
arrow Nordic Region Outsourcing Service Provider Performance Study 2008 Management Summary
arrow HR Market Update: A Three-Part Series
arrow Service Provider M&A – Change of Control Doesn't Have to Mean Loss of Control
arrow The Benefits and Challenges of Globalization: An Economist Intelligence Unit executive summary in co-operation with EquaTerra and World 50
arrow The Issue: North American Mid-Market IT Outsourcing Trends
arrow Belux Outsourcing Service Provider Performance Study Management Summary
arrow EquaTerra 1st Quarter 2008 BPO & ITO Pulse Survey
arrow Defining Business Process Outsourcing: A Three-Part Series
arrow Emerging Outsourcing Trends in the Healthcare Industry
arrow Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model
  Click here to view all Research



arrow EquaTerra’s Governance Healthcheck
An interview with Liz Campbell — Managing Director, Outsourcing Management Advisory Services, EquaTerra
arrow Bigger, Broader and Better Linked - Considerations for Integrated Sourcing of Facilities Management & Real Estate
by Bob Cecil
arrow Accelerated Outsourcing – An Expert’s Perspective
by Phil Morris, Managing Director, EquaTerra, Europe and Asia Pacific
arrow Leading the Outsourcing Agenda: A Procurement Opportunity
by: David Downs – Principal Consultant
Keith Molloy, European Lead, Supply Chain Advisory Services
Robin Shahani, Managing Director, Global Supply Chain Advisory Services
arrow Public Sector Outsourcing for IT Support Expected to Rise
AmericanCityandCounty.com, July 31,2008 – References the Public Sector Pulse Survey
arrow Getting to the Point: Selecting a Single-service Outsourcing Vendor
HRO Today, June 2008 – With quote from Lowell Williams
arrow The Past, Present and Future of Outsourcing and Offshoring
Shared Services and Outsourcing Network, June 2008 – Q&A with Cliff Justice
arrow Talent Challenges in the Global Economy
Chief Learning Officer, May 2008 – interview with Mark Hodges
arrow Buyers need to adopt best practices to effectively manage relationships with providers over the life of a contract
Outsourcing Institute, March 2008
arrow Can Outsourcing Inject Health into Healthcare Industry?
Pharmacy Choice, April 2008 – interview with Mark Voytek
arrow Beyond the Maze
HR leaders and outsourcing vendors are often hamstrung by a lack of standards in the outsourcing process. But a solution may be at hand.
Human Resource Executive Online, April 2008
arrow Talent and Transformation
A recent survey of HR leaders found that talent management is seen as the key to making HR more strategic. It also found that leaders at large organizations were more apt to use recruitment-process outsourcing than at smaller ones.
By Stan Lepeak
arrow Put IT at Center of BPO Efforts
IT Business Edge, March 2008 – interview with Stan Lepeak
arrow Pros and Cons of Offshore Locales
CIOInsight, February 27th 2008
  Click here to view all Articles



arrow Fortune 100 Company Creates “Outsourcing Center of Excellence” to Align its Outsourcing Efforts Company-Wide
arrow Department of Work and Pensions/EDS Relationship Transformed From Crisis Point to Mutually Beneficial Five-Year Agreement
arrow EquaTerra Helps Global Apparel Retailer Assess Its Shared Services Environment
arrow NiSource: Building a Platform for Long-Term Sustainable Growth
arrow Rhodia becomes first French Multinational company to embrace Global Sourcing in order to drive change in its HR organisation
arrow Global Consumer Products Company Leverages BPO Strategy
arrow EquaTerra Helps Leading Pharmaceutical Company Outsource Its HR Organization and Significantly Cut Costs
arrow Major financial services company investigates IT outsourcing
arrow EquaTerra Helps Federal Government Agency Evaluate Shared Services Centers to Address its Human Resources Information Technology Needs
EquaTerra Helps the City of Minneapolis Undergo Successful Second Generation Outsourcing Initiative
U.S. Agency for International Development Works with Advisory Team to Reengineer its Internal HR Organization
Major European Bank Adopts IT Offshoring for the First Time
  Click here to view all Case Studies




Glenn Davidson on Federal HR services
  Click here to view all Webcasts




The Benefits and Challenges of Globalization
This is an audio companion series to “The Benefits and Challenges of Globalization” report, the results of a research study conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50. The report examines corporate attitudes to the risks and opportunities presented by global competition and the challenges that come with expanding one’s global footprint. In segment one, Stan Lepeak, EquaTerra managing director of research, introduces the study. In segments two and three, EquaTerra CEO Mark Toon and Managing Director for Europe Phil Morris share their perspectives on the two sides of globalization—it’s challenges and its opportunities.
 
Click on the link below to listen to a podcast. Follow the Download instructions below to save it to your computer.
arrow Part 1: Benefits and Challenges of Globalization: Overview of Research Results
arrow Part 2: The Challenges of Globalization
arrow Part 3: New Opportunities Created by Globalization
   
Podcast Download Instructions
PC user: Right click the link and select "Save Target As..."
MAC users: "Ctrl + Click" the link and select "Save Linked File As..."

Outsourcing's Role in Making HR Strategic
  Click here to view all Podcasts



 
The EquaTerra Business Process Improvement (BPI) Network provides articles, exclusive research, webcasts, events and service provider listings to executives in all phases of business transformation.



Resource Pack
Are you evaluating shared services or outsourcing as options for business process transformation?  Are you confused about global sourcing alternatives?  Speak to an EquaTerra Advisor today!
Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries.  Click here to review current findings.

 

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